Accountable Support

Contact support

Email gFrudio@outlook.com and include:

• the device and operating-system version you are using;
• the version of Accountable shown in Settings;
• a description of what happened and what you expected;
• screenshots, if useful, with sensitive financial details removed.

Please do not email passwords, full payment details or budget export files unless we specifically ask for information needed to investigate your request.

iCloud syncing

Accountable stores supported budgeting data through your private iCloud account. If changes are not appearing on another device:

• confirm both devices use the same Apple Account;
• check that iCloud Drive is enabled and Accountable is allowed to use iCloud;
• confirm both devices have a working internet connection and available iCloud storage;
• install the latest compatible version of Accountable and the operating system;
• allow time for iCloud to complete synchronisation.

Subscriptions and purchases

Restore a purchase

Open the Accountable Plus screen and choose Restore Purchases. Ensure the device is signed in to the Apple Account used for the original purchase.

Manage or cancel

Subscriptions are billed and managed by Apple. Open Apple’s subscription settings to view, change or cancel your subscription.

Request a refund

Because Apple processes App Store payments, refund requests must be submitted through Apple’s Report a Problem service.

Importing and exporting

Accountable can export a budget file for backup or transfer. Store exported files securely because they may contain sensitive financial information. Only import files you trust and avoid editing their internal contents.

Delete your data

You can delete individual payments, envelopes, members or budgets within Accountable. To remove app data held in iCloud, use the iCloud storage controls in your device’s Apple Account settings. Removing the app from one device alone may not remove data stored in iCloud or on another device.

Accountable does not create a separate gFrudio account, so there is no additional Accountable account to delete. See the Privacy Policy for more information.